服务 service marketing服务质量管理 service quality management-----customer relationship management (crm) ** a multifaceted process, mediated by a set of **rmation technologies, that focuses on creating two-wa...
the audit r**k ** objective,people can only in limited space and time change audit r**k ex**ts and the change in condition,reduce and reduce its occurrence frequency and degree,and can't completely el...
the domestic m&a activity ** more and more frequent, more and more of the industry to join m&a flood tide, retail industry as well. china's retail market concentration ** low, saturated and log**t...